Get a free session when you refer a friend to Academic Trainers! You and your friend will receive 1 free session if they purchase a 5+ session package after signing up.
- What are your procedures for payment? We require payment at the time of service. We will email a receipt to you using the card we have on file. We can include up to 2 past sessions in a new package if you choose to purchase one before your next session.
- Which forms of payment do you accept? We accept all major credit cards including Visa, Mastercard, American Express and Discover. We also give discounts for check and cash payments!
- What will my student receive as part of his/her test prep package? All test prep packages include a diagnostic test and at least one session with a tutor. Students preparing for the ISEE/SSAT will also receive our test prep book along with vocabulary cards.
- When do your packages expire? Our Academic, Test Prep and Kindergarten Readiness packages expire one year from the date of purchase. Our Summer Academic packages are valid annually from 6/10 - 8/20 only.
- Are your packages refundable? We do not offer refunds on packages.
- Can I include several students in the same package? Yes! Packages are transferrable among family members.
- What is your cancellation policy? We have a 24-hour cancellation policy since we pay our tutors for their time when students miss sessions within that window.
- What if my student is sick? If your student is sick, please let us know as soon as possible so we can reschedule his/her session.
- What if my tutor is sick? If your tutor is sick, we will contact you to reschedule at no charge.