Get a free session when you refer a friend to Academic Trainers! You and your friend will receive 1 free session if they purchase a 5+ session package after signing up.
- What are your procedures for payment? We require payment before we can schedule your tutoring sessions. We will email a receipt to you using the card we have on file.
- Which forms of payment do you accept? We accept all major credit cards including Visa, Mastercard, American Express and Discover. We give a 3% discount for check and cash payments made for all tutoring sessions.
- What will my student receive as part of his/her test prep package? Students preparing for the ISEE/SSAT will receive our Academic Trainers test prep book along with a set of blank vocabulary cards as part of their test prep package.
- When do your packages expire? All of our packages expire one calendar year from the date of purchase.
- Are your packages refundable? We do not offer refunds on packages.
- Can I share package hours among sibilings? Yes!
- What is your cancellation policy? We have a 24-hour cancellation policy since we pay our tutors for their time when students miss sessions within that window.
- What if my student is sick? If your student is sick, the 24-hour cancellation policy will remain in effect.
- What if my tutor is sick? If your tutor is sick, we will contact you as soon as possible to reschedule at no charge to you.