Payments/Cancellations/Billing Questions and Answers:
What are your procedures for payment? We require payment before we can schedule your tutoring sessions. We will email a receipt to you using the card we have on file.
Which forms of payment do you accept? We accept all major credit cards including Visa, Mastercard, American Express and Discover. We give a 3% discount for check and cash payments made for all tutoring sessions.
What will my student receive as part of his/her test prep package? Students preparing for the ISEE/SSAT will receive our:
Academic Trainers test prep book
Set of blank vocabulary cards (to get started on studying)
Black Academic Trainers folder to store these, and other study materials, for the ISEE/SSAT
When do your packages expire? All of our packages expire one calendar year from the date of purchase.
Are your packages refundable? We do not offer refunds on packages.
Can I share package hours among sibilings? Yes!
What is your cancellation policy?
We have a DAY BEFORE, 6PM! cancellation policy, via email submission!
We expect our tutors to show up/be committed to their students (unless they are sick, or an emergency) therefore we need to pay them for their time when students miss sessions within that window.
What if my student is sick? If your student is sick, the DAY BEFORE, 6PM, cancellation policy will remain in effect.
What if my tutor is sick? If your tutor is sick, we will contact you as soon as possible to reschedule
There is no charge to your account.