Get a free session when you refer a friend to Academic Trainers! You and your friend will receive 1 free session if they purchase a 5+ session package after signing up.
What are your procedures for payment? We require payment before we can schedule your tutoring sessions. We will email a receipt to you using the card we have on file.
Which forms of payment do you accept? We accept all major credit cards including Visa, Mastercard, American Express and Discover. We give a 3% discount for check and cash payments made for all tutoring sessions.
What will my student receive as part of his/her test prep package? Students preparing for the ISEE/SSAT will receive our Academic Trainers test prep book along with a set of blank vocabulary cards as part of their test prep package.
When do your packages expire? All of our packages expire one calendar year from the date of purchase.
Are your packages refundable? We do not offer refunds on packages.
Can I share package hours among sibilings? Yes!
What is your cancellation policy? We have a 24-hour cancellation policy since we pay our tutors for their time when students miss sessions within that window.
What if my student is sick? If your student is sick, the 24-hour cancellation policy will remain in effect.
What if my tutor is sick? If your tutor is sick, we will contact you as soon as possible to reschedule at no charge to you.